Refund Policy

Effective Date: March 1, 2025

Crammist ("we," "us," or "our") is committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on purchases made through crammist.com (the "Service"). By making a purchase, you agree to the terms of this policy.

1. Scope

This Refund Policy applies to the following products and services offered through Crammist:

1. Library materials (downloadable digital study materials)

3. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order completion date, subject to the conditions below.

4. Library Materials Refunds

Refund requests for library materials are accepted within 30 days of purchase and reviewed case-by-case:

1. Before download: Full refund available within 30 days of purchase.
2. After download: Refund requests are still accepted within the 30-day window if you have a legitimate reason — for example, the content does not match its description, the file is corrupted, or you purchased it by mistake. Each request is reviewed by our team, and approval is at our discretion. Routine "changed my mind" refunds after download may be denied.
3. Duplicate purchases: If you accidentally purchase the same material twice, we will refund the duplicate purchase minus a 10% processing fee.
4. Defective or incorrect content: If the material you received is materially different from its description, corrupted, or otherwise defective, you are eligible for a full refund regardless of download status.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

1. The 30-day refund window has passed.
2. You were unable to use the Service due to your own actions or negligence (e.g., forgetting login credentials, not meeting system requirements).
3. You are dissatisfied with the difficulty level or style of the content (content descriptions and previews are available before purchase).
4. Promotional or discounted purchases may have separate refund terms as stated at the time of the promotion.

6. Abuse Prevention

1. It is your responsibility to check whether you already own a material before purchasing.
2. Repeated duplicate purchases (3 or more of the same material within 30 days) may be considered system abuse.
3. If abuse is detected, we reserve the right to deny refund requests, restrict your access to the library, or suspend your account.

7. How to Request a Refund

1. Library materials: Go to My Account > Order History, select the order, and click "Request Refund."
2. Alternatively, contact us at contact@solvaaa.com with your name, the material name, purchase date, and reason for the refund.
3. We will review your request and notify you of the refund decision within 5 business days.
4. Approved refunds will be processed to your original payment method within 7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
5. If refund to the original payment method is not possible, we will work with you to arrange an alternative refund method.

8. Chargebacks

All payments are processed by Lemon Squeezy, our Merchant of Record. We encourage you to contact us or Lemon Squeezy (at help@lemonsqueezy.com) to resolve any billing issues before initiating a chargeback with your bank or credit card company. Chargebacks initiated without first attempting to resolve the issue with us or Lemon Squeezy may result in suspension of your account.

9. Consumer Protection

Nothing in this Refund Policy is intended to limit or override your rights under applicable consumer protection laws in the United States or Canada. Where local law provides greater refund rights, those rights will prevail.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Purchases made before a policy change will be subject to the policy in effect at the time of purchase.

11. Contact Us

For refund-related questions, please contact us:

• Email: contact@solvaaa.com