Contact Us
Have a question, need help with an order, or want to provide feedback? We're here to help. Reach out to us using any of the methods below.
For general inquiries, order support, or refund requests:
contact@solvaaa.comWe typically respond within 1-2 business days.
Phone
For urgent matters or immediate assistance:
+82 10-3415-7530Available Mon-Fri, 9:00 AM - 6:00 PM (KST)
Payment & Billing Support
All payments are processed by our Merchant of Record, Lemon Squeezy (Lemon Squeezy is a registered trademark of Stripe, Inc.). For payment-related inquiries, billing disputes, or transaction issues, you may also contact Lemon Squeezy directly at help@lemonsqueezy.com or through the links provided in your order confirmation email.
Refund Requests
To request a refund, go to My Account > Order History, select the order, and click "Request Refund." Alternatively, email us at contact@solvaaa.com with your name, material name, purchase date, and reason. Please review our Refund Policy for full details.